Every business use at least one form of verification. The most popular form of verification used is Voice authorization. It is used by merchants, banks or credit card companies that need to verify a customer’s account. When customers make purchases or authorize payments, using their telephone, the possibility of identity theft is always present. Online purchases and transactions that require a signature can also prompt a voice authorization response.
Customers may receive a telephone call from their credit card company, if there are suspicious activities on the account. What normally trigger a voice authorization response are unusual transactions that do not follow the normal pattern of the customer’s account. It is an effective preventative against credit card fraud.
Merchants are charged a fee for voice authorization services. There is normally a flat service fee charge, or a percentage of the transaction amount. However, merchants are not charged a fee if they do not initiate the voice authorization feature. Most merchants do not use voice authorization a lot, and they are able to save money.