A overall rating

Sales & Marketing Tactics

Costs & Contract Terms

Complaints & Service

BBB Rating

Company Overview

Established in 1999, Durango Merchant Services has found a niche in the credit card processing market, providing services to high-risk merchants that may not be able to secure an account with another provider due to the nature of its business. Some of the many merchants that are considered high-risk include:

  • Online casinos
  • Telemarketing services
  • Used car dealerships
  • Online dating services
  • Gun dealers

Although the company specializes in high-risk accounts, they offer low-risk merchant accounts as well. They also offer specialty gateway services beyond the traditional market offerings.

Sales and Marketing Tactics | A

A search regarding deceptive sales techniques did not return any complaints. This speaks volumes, especially for a company that does business internationally. Furthermore, Durango Merchant Services utilizes social media sites such it Facebook page to educate its merchants on topics such as preventing fraud and increasing holiday sales.

Costs and Contract Terms | A

As with most merchant services providers, Durango does not list its rates and fees on its website. The company works with a number of independent resellers and international banks, which means that the processing costs will vary based on the unique needs of each applicant. The company does make it easy for prospective merchants to learn more about Durango’s merchant service costs and contract terms by filling out an online request form; they promise that a member of their sales force will respond to the request within 24 hours.

Complaints and Service | A

A search for customer reviews of Durango Merchant Services returned only one negative complaint from 2012. The international retailer was unhappy with a partner company called Omni Payment. Other reviews noted the high level of service that they received from Durango Merchant Services. An e-mail phishing scam was also reported in 2012 that was designed to look like it came from Durango, but actually had no affiliation with the company. Durango launched an investigation and took the necessary steps to warn its customers about the scam. Any company that has been in business for as long as Durango has will typically yield more problems than this, making the lack of complaints against Durango even more impressive.

BBB Report | A+

Durango Merchant Services has met the qualification criteria to become accredited by the Better Business Bureau. The company has been a member of BBB since 2006. The company boasts a spotless record for the past three years, earning an A+ rating in this category.

Bottom Line

Durango Merchant Services appears to be an outstanding company that offers value added services for its customers. High-risk and low-risk merchants alike may want to consider doing business with them.